Promate SERENE-2 High-Definition Hybrid ANC Headphones with Triple Connectivity, 100Hrs Playtime, Active Noise Cancellation, Flip to Mute Microphone, 30ms Ultra-Low Latency for Gaming Platforms - Black
Promate SERENE-2 High-Definition Hybrid ANC Headphones with Triple Connectivity, 100Hrs Playtime, Active Noise Cancellation, Flip to Mute Microphone, 30ms Ultra-Low Latency for Gaming Platforms - Black is backordered and will ship as soon as it is back in stock.
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Delivery and Shipping
Delivery and Shipping
We offer various shipping methods to suit your needs:
- Second Day Delivery: 1 KD For Orders Below 25KD Free For above
- Same Day Delivery: 1.9 KD
- Express Delivery (90–180 min): 2.9 KD (Available before 08:00 PM)
- Ultra Delivery (30–90 min): 3.9 KD
(Available before 08:00 PM) - Ali Sabah Al Salim (Om Al Haiman), Sabah Al
Ahmed, Al Metla'a Areas: 5 KD - Digital Cards: Delivered for free
directly via SMS
Available from 11:00 am to 08:00 pm (Friday starting at 2:00
pm). Deliveries after 8 pm will be scheduled for next-day delivery.
Please note: Shipping policies and prices are
subject to change.
Care information
Care information
At Level Up, we are committed to providing the best experience for gaming enthusiasts. We offer high-quality products that cater to all your gaming needs. To ensure longevity and optimal performance, please follow the care instructions provided with each product. If you have any questions or need assistance, our team is always ready to help!
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Enjoy a professional listening experience with the Promate SERENE-2 High-Definition Hybrid ANC Headphones in black, featuring hybrid noise cancellation and deep Hi-Res sound, along with triple connectivity suitable for work, gaming, and calls.
Designed for comfort, clarity, and low-latency performance, these over-ear headphones are built to support long listening sessions across different devices.
Technical Specifications
| Type | Over-Ear Headphones |
| Color | Black |
| Noise Cancellation Technology | Hybrid ANC up to 40 decibels |
| Transparency Mode | Yes |
| Drivers | 40mm Hi-Res sound drivers |
| Connectivity | Bluetooth 5.4, 2.4GHz dongle, wired input |
| Latency | 30ms via 2.4GHz dongle |
| Microphone | ENC microphone with flip-to-mute |
| Battery | 1000mAh, up to 100 hours playback, up to 50 hours with ANC |
| Charging | Fast charging |
| Materials | Zinc alloy, ABS, and PU |
| Dimensions | 19.7 × 18.8 × 7.9 cm |
| Weight | 311.7 g |
| Warranty | Two years |
| Compatibility | Suitable for gaming platforms, work setups, study sessions, video calls, streaming, and general everyday listening |
Key Features
- Hybrid Active Noise Cancellation reduces noise by up to 40 decibels.
- Hi-Res audio with 40mm drivers delivers clarity, deep bass, and a wide soundstage.
- Triple connectivity with Bluetooth 5.4, 2.4GHz dongle, and wired input.
- 30ms ultra-low latency via the 2.4GHz dongle for gaming and video calls.
- ENC microphone with flip-to-mute for clearer voice capture and easy silence control.
- Transparency mode lets you hear surrounding sounds without removing the headphones.
- Fast charging helps reduce downtime.
- Designed for work, gaming, studying, and daily use.
User Benefits
- Stay focused with active noise cancellation during music, studying, or calls.
- Enjoy immersive sound with strong bass and clear detail.
- Switch easily between devices using multiple connection options.
- Get responsive audio for gaming and streaming with very low latency.
- Use the headphones for long sessions with high battery life and comfortable materials.
Included Items
- Promate SERENE-2 High-Definition Hybrid ANC Headphones - Black
- Charging cable
- 2.4GHz dongle
- Instruction guide
REFUND AND EXCHANGE POLICY
To ensure that our customers are shopping with confidence, Level Up offers a full refund within 14 days of purchase date and also offers an exchange within 30 days of purchase date.
Subject to the below-listed conditions:
1. Items purchased at a reduced price during a sale or promotion period can be exchanged or refunded within 14 days of the purchase on these items.
2. The product and packaging, including labeling, must be undamaged and complete that the product can immediately be made available for resale at the full retail price along with original receipt.
Ensuring that we do care about our customers, and for the hygiene and safety of our product. Products cannot be exchanged or refunded if they are not in original condition.
iTunes, Google Play, Playstation/PSN, Xbox, Steam, Netflix and all other digital cards with instant email delivery cannot be refunded, unless there is a clear defect, we will then investigate and find the optimum solution.
If you purchase a digital card, and our fraud system signals possible fraud, we have the right to hold your digital code until further investigation. If the order is deemed as fraud, the customer holds full responsibility for refund fees.
3. A product will be refunded or exchanged only with the same amount stated on the receipt.
You guys are awesome and we are pleased to receive any feedback or complaints you might have by filling up our contact page or calling us: 66999648
Good luck and have fun in the battlefield! 🎮
1- What is your return and exchange policy?
We offer a full refund within 14 days of the purchase date and exchanges within 30 days of purchase, provided the item is in its original condition with packaging, labeling, and the original receipt.
2- Can I exchange or refund items purchased during a sale or promotion?
Yes, items purchased during a sale or promotion can be refunded or exchanged within 14 days of purchase, provided they meet the conditions stated.
3- How long do I have to return or exchange an item?
You can return or exchange an item within 14 days for a refund and within 30 days for an exchange, as long as the item is in its original condition.
4- Are digital cards eligible for a refund or exchange?
Digital cards (iTunes, Google Play, Steam, Xbox, etc.) cannot be refunded or exchanged unless there is a clear defect. In case of fraud suspicion, we may hold the digital code until an investigation is complete.
5- What should I do if I receive a defective digital card?
If you receive a defective digital card, please contact our customer support immediately, and we will investigate the issue to find the best solution.
6- How do I know if my product is eligible for a refund or exchange?
Your product is eligible for a refund or exchange if it is in its original condition, unused, with all packaging and labeling intact, and accompanied by the original receipt.
7- Can I get a refund for items purchased with a discount?
Yes, as long as the item is returned within the allowed period and is in its original condition, you can receive a refund or exchange.
8- What happens if my order is flagged as fraud by your system?
If our fraud detection system flags your order, we have the right to hold the digital code until further investigation. If the order is confirmed to be fraudulent, the customer is responsible for any associated refund fees.
9- What are your delivery options and their associated costs?
We offer FREE next-day delivery. You can also choose Same-Day Delivery for an additional fee (+1.000 KD) or Express Delivery for an additional fee (+2.900 KD), with delivery available within 180 minutes.
10- How can I contact customer support for assistance?
You can reach us via email at support@level-up.gg or call us at +965 9914 5577 for assistance.
