Privacy and Data Protection Policy – Level Up

Level Up's Privacy and Data Protection Policy explains how your Personal Data is collected, used, stored, and protected when you use our website and services at level-up.gg.

By using or subscribing to our platform, you expressly consent to the processing of your Personal Data as described in this Policy. You also have the right to withdraw your consent at any time by contacting us at [+965 2207 0070]. Withdrawal of consent will not affect any processing activities conducted before such withdrawal.

1. Definitions

• Personal Data: Any information related to an identified or identifiable individual.
• We/Us/Our: Refers to Level Up and its affiliates who are in charge of managing your data.
• You/User: Refers to any individual or entity who accesses or uses our platform.

2. Collecting Personal Data

Personal data is collected through various interactions with our platform, including, but not limited to:

• Information you provide when registering, subscribing, submitting content, or requesting services (such as name, phone, email, address, payment details, images, voice data, and device information).
• Data collected during participation in promotions, contests, reviews, or feedback.
• Information reported by you or collected related to platform issues or customer support.
• Transaction records and order fulfillment data.
• Any additional information needed to improve your experience with our services.

Please notify us promptly if any of your personal information changes or is incorrect.

3. Use of Personal Data

We use your Personal Data for the following purposes:

• To provide you with requested products, services, or information you consented to receive.
• To deliver personalized content and advertisements tailored to your preferences and location, including retargeting campaigns across channels.
• To fulfill contractual obligations arising from your use of our platform.
• To enhance and optimize our platform and services.
• To notify you about updates to terms, services, or promotions.
• To manage loyalty and incentive programs.
• For other legitimate purposes to improve your user experience.

4. Sharing and Disclosure

Your Personal Data may be shared with trusted third-party partners and service providers who adhere to privacy practices consistent with this Policy, including:

• Logistics companies for order delivery.
• Payment processors handling transactions.
• Marketing agencies conducting promotions and communications.
• Affiliated or non-affiliated business partners necessary for service provision.

We ensure all partners are contractually bound to protect your data and use it only for authorized purposes.

We may also disclose your Personal Data to legal authorities or government agencies if required by law or regulatory requests, always on a strict need-to-know basis.

5. Data Storage and Security

Kuwaiti laws and regulations require the secure storage of your personal data. Your data is only accessible to authorized personnel and service providers who are involved in fulfilling your orders, payments, or support requests.

Our technical and organizational measures are designed to protect your personal data from unauthorized access, loss, or misuse. It is your responsibility to ensure that your account credentials are kept confidential. If you fail to protect your password or devices, we are not responsible for any data breaches that may occur.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. Please refer to our separate Cookie Policy for detailed information on the types of cookies we use and how you can manage them.

7. Your Rights

Kuwaiti data protection laws permit you to:

• Access and correct your personal data.
• Ask for your data processing to be deleted or restricted.
• Reject processing that is based on legitimate interests or direct marketing.
• Ask for the ability to transfer data.
• Regardless of the previous lawful processing, you can withdraw consent at any time.

Specific legal conditions could apply to certain rights. To take advantage of your rights, please feel free to contact us at [+965 2207 0070]. Additional information may be required to verify your identity and process your request efficiently.

8. Contact Us

If you have any questions or concerns about your personal data or this privacy policy, please feel free to contact our Customer Support at:

Phone: [+965 2207 0070]
Email: support@level-up.gg