Promate High-Definition Hybrid ANC Headphones with 360° Spatial Audio - Black
Promate High-Definition Hybrid ANC Headphones with 360° Spatial Audio - Black is backordered and will ship as soon as it is back in stock.
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Delivery and Shipping
Delivery and Shipping
We offer various shipping methods to suit your needs:
- Second Day Delivery: Free
- Same Day Delivery: 1 KD
- Orders Below 10 KD (Within 24 Hours): 1.5 KD
- Express Delivery (90–180 min): 2.9 KD (Available before 08:00 PM)
- Ultra Delivery (30–90 min): 3.9 KD
(Available before 08:00 PM) - Ali Sabah Al Salim (Om Al Haiman), Sabah Al
Ahmed, Al Metla'a Areas: 5 KD - Digital Cards: Delivered for free
directly via SMS
Available from 11:00 am to 08:00 pm (Friday starting at 2:00
pm). Deliveries after 8 pm will be scheduled for next-day delivery.
Please note: Shipping policies and prices are
subject to change.
Care information
Care information
At Level Up, we are committed to providing the best experience for gaming enthusiasts. We offer high-quality products that cater to all your gaming needs. To ensure longevity and optimal performance, please follow the care instructions provided with each product. If you have any questions or need assistance, our team is always ready to help!
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Promate High-Definition Hybrid ANC Headphones with 360° Spatial Audio are built for immersive listening and clear communication. Hybrid ANC reduces external noise so you focus on your audio. 360° spatial audio with dynamic head tracking keeps sound aligned with your movement. The over-ear design and 40mm drivers deliver clear highs and strong bass, while the built-in mic supports calls and meetings. You get up to 40 hours playback for long sessions.
Technical Specifications
| Product Name | Promate Serene |
| Type | Over-Ear Wireless Headphones |
| Audio Technology | 360° Spatial Audio |
| Noise Cancellation | Hybrid Active Noise Cancellation (ANC) |
| Bluetooth Version | Bluetooth v5.4 |
| Driver Size | 40mm Dynamic Drivers |
| Frequency Range | 20Hz – 20kHz |
| Signal-to-Noise Ratio | ≥98dB |
| Operating Distance | Up to 10m |
| Microphone | Built-in High Clarity Mic |
| Head Tracking | Dynamic Head Tracking Supported |
| Battery Capacity | 400mAh × 2 (Li-Polymer) |
| Playback Time | Up to 40 Hours (ANC Off) |
| Playback Time (ANC) | Up to 28 Hours |
| Charging Time | Approx. 3.5 Hours |
| Standby Time | Up to 85 Hours |
| Charging Port | USB-C |
Key Features
- Hybrid ANC reduces external noise.
- 360° spatial audio for immersive sound.
- Dynamic head tracking follows your movement.
- 40mm drivers deliver clear audio.
- Bluetooth v5.4 stable connection.
- Up to 40 hours battery life.
- Built-in mic for calls and meetings.
- Comfortable over-ear design.
User Benefits
- You block outside noise and focus better.
- You hear sound from all directions.
- You enjoy stable wireless performance.
- You use it for long sessions without charging.
- You take clear calls anywhere.
- You wear it comfortably for hours.
Included Items
- Promate Hybrid ANC Headphones
- USB-C Charging Cable
- Audio Cable (3.5mm)
- User Documentation
REFUND AND EXCHANGE POLICY
To ensure that our customers are shopping with confidence, Level Up offers a full refund within 14 days of purchase date and also offers an exchange within 30 days of purchase date.
Subject to the below-listed conditions:
1. Items purchased at a reduced price during a sale or promotion period can be exchanged or refunded within 14 days of the purchase on these items.
2. The product and packaging, including labeling, must be undamaged and complete that the product can immediately be made available for resale at the full retail price along with original receipt.
Ensuring that we do care about our customers, and for the hygiene and safety of our product. Products cannot be exchanged or refunded if they are not in original condition.
iTunes, Google Play, Playstation/PSN, Xbox, Steam, Netflix and all other digital cards with instant email delivery cannot be refunded, unless there is a clear defect, we will then investigate and find the optimum solution.
If you purchase a digital card, and our fraud system signals possible fraud, we have the right to hold your digital code until further investigation. If the order is deemed as fraud, the customer holds full responsibility for refund fees.
3. A product will be refunded or exchanged only with the same amount stated on the receipt.
You guys are awesome and we are pleased to receive any feedback or complaints you might have by filling up our contact page or calling us: 66999648
Good luck and have fun in the battlefield! 🎮
1- What is your return and exchange policy?
We offer a full refund within 14 days of the purchase date and exchanges within 30 days of purchase, provided the item is in its original condition with packaging, labeling, and the original receipt.
2- Can I exchange or refund items purchased during a sale or promotion?
Yes, items purchased during a sale or promotion can be refunded or exchanged within 14 days of purchase, provided they meet the conditions stated.
3- How long do I have to return or exchange an item?
You can return or exchange an item within 14 days for a refund and within 30 days for an exchange, as long as the item is in its original condition.
4- Are digital cards eligible for a refund or exchange?
Digital cards (iTunes, Google Play, Steam, Xbox, etc.) cannot be refunded or exchanged unless there is a clear defect. In case of fraud suspicion, we may hold the digital code until an investigation is complete.
5- What should I do if I receive a defective digital card?
If you receive a defective digital card, please contact our customer support immediately, and we will investigate the issue to find the best solution.
6- How do I know if my product is eligible for a refund or exchange?
Your product is eligible for a refund or exchange if it is in its original condition, unused, with all packaging and labeling intact, and accompanied by the original receipt.
7- Can I get a refund for items purchased with a discount?
Yes, as long as the item is returned within the allowed period and is in its original condition, you can receive a refund or exchange.
8- What happens if my order is flagged as fraud by your system?
If our fraud detection system flags your order, we have the right to hold the digital code until further investigation. If the order is confirmed to be fraudulent, the customer is responsible for any associated refund fees.
9- What are your delivery options and their associated costs?
We offer FREE next-day delivery. You can also choose Same-Day Delivery for an additional fee (+1.000 KD) or Express Delivery for an additional fee (+2.900 KD), with delivery available within 180 minutes.
10- How can I contact customer support for assistance?
You can reach us via email at support@level-up.gg or call us at +965 9914 5577 for assistance.
