ASUS ROG STRIX XG27ACDMS 27" QHD(2560 x 1440), 280Hz Refresh Rate, 0.03ms Response Time, HDMI 2.1, QD OLED Flat Gaming Monitor - Black
ASUS ROG STRIX XG27ACDMS 27" QHD(2560 x 1440), 280Hz Refresh Rate, 0.03ms Response Time, HDMI 2.1, QD OLED Flat Gaming Monitor - Black is backordered and will ship as soon as it is back in stock.
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ASUS ROG Strix XG27ACDMS — 27" QHD QD-OLED 280Hz Gaming Monitor is ASUS ROG's most advanced 27-inch QHD gaming monitor — a QD-OLED powerhouse engineered for discerning competitive gamers and professional creators who demand the absolute ceiling of display performance across every measurable dimension. Built on ASUS ROG's latest-generation Quantum Dot OLED panel, the XG27ACDMS delivers a 280Hz refresh rate — the highest available on any QHD QD-OLED gaming monitor — with 0.03ms GTG response time, 1,500,000:1 OLED contrast ratio, 1,000 cd/m² HDR peak brightness (VESA DisplayHDR 400 True Black), 99% DCI-P3 true 10-bit colour, and Delta E ≤ 2 factory calibration. AMD FreeSync Premium Pro and NVIDIA G-SYNC Compatible with VESA AdaptiveSync Display 280Hz certification provide certified tear-free adaptive sync at the monitor's maximum refresh rate.
The XG27ACDMS is distinguished from its predecessor by three critical upgrades that collectively define a new performance tier: the jump from 240Hz to 280Hz native QD-OLED refresh rate — a 17% increase in frame delivery frequency that is particularly meaningful at the ultra-high-end where every marginal improvement in motion clarity is competitively relevant; the addition of a custom-engineered internal heatsink and dedicated internal airflow system that actively cools the QD-OLED panel during sustained high-refresh-rate operation, directly reducing both heat-related performance degradation and burn-in risk; and AMD FreeSync Premium Pro certification — an upgrade from the XG27AQDMES's standard FreeSync Premium — which adds HDR support within the FreeSync VRR range, enabling HDR content to be displayed with full HDR brightness and tone mapping simultaneously with active Adaptive-Sync. The ASUS OLED Care Pro suite with Neo Proximity Sensor, Pixel Cleaning, Screen Move, and Boundary Detection provides comprehensive panel longevity protection. USB-C with 15W Power Delivery, HDMI 2.1, DisplayPort 1.4 HBR3 DSC, built-in ¼" tripod socket, and the full ergonomic stand with 110mm height adjustment, ±45° swivel, and ±90° bidirectional pivot complete the most comprehensively engineered QD-OLED gaming monitor available.
Technical Specifications
| Model | ROG Strix XG27ACDMS |
| Panel Size | 26.5 inches (27" Class) |
| Panel Type | QD-OLED (Quantum Dot OLED) |
| Display Surface | Anti-Reflection |
| Resolution | 2560 × 1440 (QHD / 2K) |
| Aspect Ratio | 16:9 |
| Pixel Pitch | 0.229 mm |
| Effective Viewing Area | 590.42 mm (H) × 333.72 mm (V) |
| Display Colors | 1,073.7 Million (True 10-bit) |
| Curve | Flat |
| Refresh Rate | 280Hz (Max) |
| Response Time (GTG) | 0.03ms GTG |
| Sync Technology | Adaptive-Sync (VRR) — G-SYNC Compatible / AMD FreeSync Premium Pro |
| VRR Certification | VESA AdaptiveSync Display 280Hz |
| HDR Support | HDR10 / VESA DisplayHDR 400 True Black |
| Extreme Low Motion Blur | Yes — ASUS Exclusive |
| GameFast Input Technology | Yes |
| Brightness (Typical) | 250 cd/m² |
| Brightness (HDR Peak) | 1,000 cd/m² |
| Contrast Ratio | 1,500,000:1 (Typical) |
| Viewing Angle | 178° (H) / 178° (V) (CR ≥ 10) |
| Color Gamut (DCI-P3) | 99% |
| Color Accuracy | Delta E ≤ 2 |
| Flicker-Free | Yes — TÜV Rheinland Certified |
| Low Blue Light | Yes — TÜV Rheinland Certified |
| Uniform Brightness | Yes — ROG Exclusive OSD Setting |
| ASUS OLED Care Pro | Yes — Full Suite |
| Neo Proximity Sensor | Yes — Auto Black Screen When User Steps Away, Customisable Detection Distance |
| Custom Heatsink | Yes — Dedicated Internal Heatsink + Airflow System |
| Pixel Cleaning | Yes — Auto-Activates on Monitor Power-Off |
| Screen Move | Yes — Periodic Pixel Shift, Multiple Levels |
| Boundary Detection | Yes — Dynamic Black Bar Brightness Reduction + Pixel Shift |
| AI Visual | Yes — AI-Powered Visual Enhancement |
| Dynamic Crosshair | Yes — AI-Powered Adaptive Crosshair Overlay |
| Dynamic Shadow Boost | Yes — AI-Powered Shadow Area Enhancement |
| Shadow Boost (Standard) | Yes |
| GamePlus | Yes — Dynamic Crosshair, Timer, FPS Counter, Display Alignment, PiP/PbP |
| Game Visual | Yes — Preset Game Visual Modes |
| Aspect Control | Yes — 4:3 at 1280×960 / 1024×768; 24.5" Simulation at 280Hz |
| HDMI | 1× HDMI 2.1 |
| DisplayPort | 1× DisplayPort 1.4 HBR3 with DSC (Display Stream Compression) |
| USB-C | 1× USB-C (DisplayPort Alt Mode) — 15W Power Delivery |
| Audio Output | 1× 3.5mm Earphone Jack |
| Tripod Socket | 1× ¼" Standard Tripod Socket (Top of Monitor) |
| Kensington Lock | Yes |
| HDMI Signal (H / V) | 27–255 KHz (H) / 48–280Hz (V) |
| USB-C / DP Signal (H / V) | 465–465 KHz (H) / 48–280Hz (V) |
| Height Adjustment | 0–110 mm |
| Tilt | +20° ~ -5° |
| Swivel | +45° ~ -45° |
| Pivot | +90° ~ -90° (Full Portrait — Both Directions) |
| VESA Mount | 100mm × 100mm |
| Dimensions (With Stand) | 609 (W) × 449 (H) × 188 (D) mm |
| Dimensions (Without Stand) | 609 (W) × 369 (H) × 66 (D) mm |
| Weight (With Stand) | 6.1 kg |
| Weight (Without Stand) | 3.8 kg |
| Weight (With Packaging) | 8.5 kg |
| Power Supply | Internal — 100–240V, 50/60Hz |
| Power Consumption (On, Typical) | < 28W |
| Power Saving Mode (Standby) | < 0.5W |
| Power Off Mode | < 0.3W |
| TÜV Flicker-Free | Yes |
| TÜV Low Blue Light | Yes |
| VESA AdaptiveSync Display | 280Hz Certified |
| VESA DisplayHDR | 400 True Black |
| G-SYNC Compatible | Yes |
| AMD FreeSync Premium Pro | Yes |
| Cables | DisplayPort Cable |
| Accessories | Microfiber Cloth, VESA Mount Kit, ROG Pouch, ROG Sticker |
| Documentation | Quick Start Guide, Warranty Card |
Key Features
- QD-OLED Panel at 280Hz — The Highest Refresh Rate on Any QD-OLED Gaming Monitor: The XG27ACDMS operates at 280Hz native refresh rate on a QD-OLED panel — a combination that represents the current absolute ceiling of gaming display performance. QD-OLED delivers OLED's 0.03ms GTG response time, 1,500,000:1 contrast ratio, and per-pixel self-emission alongside Quantum Dot's 99% DCI-P3 wide colour gamut and true 10-bit depth. At 280Hz, the monitor delivers 280 complete QHD frames per second with 3.57ms between frames — a frame delivery rate that provides the most temporally accurate and motion-detailed representation of game world movement possible on a flat-panel display. The VESA AdaptiveSync Display 280Hz certification independently confirms that the XG27ACDMS delivers its maximum refresh rate specification under the VESA standard's rigorous testing conditions
- 280Hz vs 240Hz — What the 17% Increase in Refresh Rate Delivers: The step from 240Hz to 280Hz reduces inter-frame time from 4.167ms to 3.571ms — a 0.6ms reduction per frame that is meaningful at the competitive tier where display latency margins matter most. At 280Hz, the rendering pipeline delivers game state information to the player's eyes 40 times per second more frequently than at 240Hz — 280 visual updates per second versus 240. For competitive FPS, battle royale, and fighting game players where the visual reaction time window between a game event occurring and the player perceiving it on screen is the limiting factor in total system response time, every additional refresh cycle reduces the maximum display pipeline delay. Combined with 0.03ms GTG, the XG27ACDMS minimises both the frequency gap between frames (280Hz) and the clarity gap within each frame transition (0.03ms) simultaneously
- 1,000 cd/m² HDR Peak Brightness — VESA DisplayHDR 400 True Black: The XG27ACDMS achieves 1,000 cd/m² HDR peak brightness — a significant upgrade over the XG27AQDMES's 400 cd/m² HDR peak. The VESA DisplayHDR 400 True Black certification confirms compliance with VESA's True Black standard, which requires both high peak brightness capability AND the genuine black performance that only OLED self-emissive pixel technology can provide. At 1,000 cd/m² peak with 1,500,000:1 OLED contrast ratio, the XG27ACDMS produces HDR highlights at a brightness level that creates genuinely impactful visual contrast between bright and dark elements — sunlight through windows, muzzle flashes against dark backgrounds, lightsaber combat in dark environments — the simultaneous rendering of maximum peak brightness and absolute black produces HDR imagery that approaches the visual impact of HDR content in the real world
- Custom Internal Heatsink + Dedicated Airflow — Active Thermal Management for QD-OLED: The XG27ACDMS's custom-engineered internal heatsink and dedicated internal airflow system represent a hardware engineering investment in QD-OLED panel longevity. OLED panels generate heat during operation — particularly at high brightness and high refresh rates — and sustained elevated operating temperatures accelerate OLED organic layer degradation over time. The custom heatsink increases the thermal mass available to absorb heat away from the OLED panel, and the dedicated internal airflow channels direct cooler air across the heatsink to dissipate accumulated heat passively. This active thermal management directly reduces operating temperature at all brightness and refresh rate settings, slowing the organic layer wear that would otherwise occur under sustained high-performance operation, and contributing to long-term panel longevity alongside the OLED Care Pro protection suite
- 0.03ms GTG Response Time — Instantaneous Pixel Transitions: The 0.03ms GTG response time is the product of OLED's self-emissive pixel architecture — each pixel is its own light source that responds to voltage changes with near-instantaneous luminance changes, without the liquid crystal realignment delay that limits IPS panels to 1ms GtG even at their best. At 0.03ms, pixel transitions complete in 30 microseconds — so fast that at 280Hz (3,571 microsecond frame windows), each pixel transition completes in 0.84% of the available frame time. The practical result: at any framerate from 48Hz to 280Hz, every visual element in every game frame is rendered with absolute pixel-level precision — no ghost trails, no motion smear, no afterimage artefacts. The 0.03ms response time is the physical constant that makes QD-OLED's competitive superiority over every IPS variant non-negotiable at the performance tier the XG27ACDMS occupies
- AMD FreeSync Premium Pro — HDR VRR Certified: AMD FreeSync Premium Pro is the highest tier of AMD's FreeSync VRR certification, requiring three specifications simultaneously: low framerate compensation (LFC) for smooth VRR at low framerates, HDR support within the VRR range, and low latency HDR mode. For the XG27ACDMS, FreeSync Premium Pro certification means HDR content can be displayed with full HDR peak brightness, HDR tone mapping, and HDR colour volume simultaneously while Adaptive-Sync is actively adjusting the refresh rate — the HDR visual experience is maintained throughout VRR operation, not just at fixed framerates. This is a critical functional upgrade from standard FreeSync Premium: with standard FreeSync Premium, users must choose between enabling VRR and enabling full HDR performance; FreeSync Premium Pro enables both simultaneously
- ASUS OLED Care Pro — Four-Layer Burn-In Prevention System: OLED Care Pro addresses burn-in risk through four independent, complementary protection mechanisms that operate across different use scenarios. Neo Proximity Sensor transitions the panel to absolute black when the user steps away — eliminating all pixel emission during absence and preventing the sustained static content display that causes burn-in most rapidly. Pixel Cleaning recalibrates pixel brightness uniformity when the monitor is powered off — auto-activating without user intervention to compensate for cumulative organic layer wear across pixels with different usage patterns. Screen Move periodically micro-shifts all pixel positions across several levels of movement intensity — distributing the total exposure of any static UI element (taskbar, game HUD, browser chrome) across slightly different pixel groups rather than burning it into one fixed pixel set. Boundary Detection identifies static black bars (letterbox bars in 21:9 content displayed on 16:9, game loading screens) and automatically reduces their brightness while shifting the adjacent border pixels — targeting the specific static content patterns most commonly associated with OLED burn-in in gaming use
- Neo Proximity Sensor — Real-Time Active Panel Protection: The Neo Proximity Sensor is ASUS ROG's hardware-level innovation for OLED burn-in prevention — a built-in proximity detection sensor that continuously monitors whether a user is present within the detection range. The moment the user steps away — walks to another room, attends a meeting, or steps back from the desk — the sensor detects the absence and transitions the entire QD-OLED panel to a complete black output state, halting all organic light emission. When the user returns within detection range, the panel instantly restores the previous screen content with zero perceptible delay. Detection distance is user-configurable to match individual sitting positions and step-away patterns. This real-time passive protection is active continuously without requiring any user action — the most effective single burn-in prevention mechanism available because it prevents the primary cause of burn-in (sustained static content with active panel emission) during the periods when users are most likely to leave content unchanged: breaks, meetings, and temporary absences
- ROG Gaming A.I. Technology — AI Visual, Dynamic Crosshair, Dynamic Shadow Boost: The three AI-powered gaming tools in the XG27ACDMS represent the integration of machine learning into the monitor's image processing pipeline. AI Visual analyses incoming game scene content in real time and applies intelligent scene-specific optimisation — adjusting local contrast, clarity, and detail rendering based on the AI's understanding of the current scene type rather than applying fixed preset curves that are optimised for one content type and suboptimal for others. Dynamic Crosshair generates the crosshair overlay and continuously adapts its colour, size, and style to remain maximally visible against the current game background — an AI that reads the background behind the crosshair and contrasts against it in real time. Dynamic Shadow Boost applies targeted intelligence to shadow visibility enhancement — identifying game areas where enemy positions are most likely to be concealed and selectively brightening those specific zones without globally lifting the gamma curve
- USB-C with 15W Power Delivery + DisplayPort Alt Mode: The USB-C port provides two simultaneous functions: DisplayPort Alternate Mode video output at the full 280Hz QHD specification, and 15W Power Delivery charging. For laptop and tablet users with USB-C output, a single USB-C cable connection to the XG27ACDMS routes the device's display signal to the monitor's QD-OLED panel and simultaneously charges the connected device — consolidating video and charging into a single cable connection. The 15W PD is calibrated for tablet and ultrabook charging maintenance rather than rapid charging of high-wattage laptops, making it most effective for keeping devices topped up during use sessions rather than rapid power recovery
- DisplayPort 1.4 HBR3 DSC — Maximum PC Bandwidth at 280Hz: The DisplayPort 1.4 HBR3 (High Bit Rate 3) connection with Display Stream Compression provides the highest-bandwidth DP 1.4 operation — 32.4Gbps HBR3 bandwidth with DSC compression enabling QHD signal delivery at 280Hz without visual quality compromise from the compression. HBR3 is the fastest DP 1.4 link rate, and DSC is a visually lossless compression standard that maintains full visual quality while enabling higher bandwidth content delivery. For PC gamers, the DP 1.4 HBR3 DSC connection is the primary recommended input for the XG27ACDMS's maximum 280Hz QHD output from modern gaming GPUs
- Aspect Ratio Control — 4:3 Competitive Mode and 24.5" Simulation at 280Hz: Competitive players who prefer stretched 4:3 resolutions — 1280×960 or 1024×768 — can configure the XG27ACDMS to display these formats at the full native 280Hz refresh rate, maintaining the maximum competitive speed advantage of the monitor's refresh rate while using their preferred competitive resolution. The 24.5-inch Screen Simulation mode displays content as it would appear on a 24.5-inch screen at 280Hz — preserving the familiar visual scale for players transitioning from a 24.5-inch gaming setup while operating on the XG27ACDMS's larger 27-inch panel and higher refresh rate
- HDMI 2.1 — Full QHD 280Hz for Console Gaming: The HDMI 2.1 port provides full 48Gbps bandwidth for console gaming — the PlayStation 5 and Xbox Series X connect via HDMI 2.1 and output at their maximum supported resolutions and framerates on the XG27ACDMS's QD-OLED panel. Console gamers experience the XG27ACDMS's 1,500,000:1 OLED contrast, 1,000 cd/m² HDR peak brightness, 99% DCI-P3 colour, and 0.03ms GTG response in every console title — the full QD-OLED visual experience for both PC and console gaming from a single display
- Uniform Brightness — OLED-Specific Comfort Setting for Long Sessions: OLED displays exhibit a brightness characteristic that IPS panels do not: the peak luminance of the display shifts depending on the percentage of the screen area covered by bright content — a full-white window is dimmer per pixel than a small white element on a dark background. This OLED automatic brightness limiting (ABL) behaviour means brightness levels can feel inconsistent when switching between content with different levels of bright content coverage. ASUS ROG's Uniform Brightness setting addresses this by applying a consistent brightness cap across all content states — maintaining the same perceived brightness level regardless of window size or screen coverage, eliminating the distracting brightness shift during normal desktop and gaming use, and reducing the overall luminance to a level that is more comfortable for extended session eye exposure
- ¼" Tripod Socket — Integrated Streaming Camera Mount: The ¼"-20 standard tripod socket built into the top of the XG27ACDMS monitor chassis enables direct attachment of any camera, mirrorless camera, DSLR, or webcam that accepts a standard ¼" mount — the same thread size used by all photography and video tripods, ball heads, and camera mounting hardware. Streamers and content creators who position a camera above the monitor for face-cam framing can mount it directly to the monitor without a separate arm, clamp, or stand — the camera position is locked to the monitor and adjusts with any height or tilt changes made to the stand
- Full Ergonomic Stand — 110mm Height, ±45° Swivel, ±90° Bidirectional Pivot: The XG27ACDMS's premium stand provides complete positional flexibility: 110mm height range for exact eye-level alignment at any chair-desk height combination, +20° to -5° tilt, ±45° swivel for angled desk positioning, and ±90° full bidirectional pivot that rotates the panel to portrait orientation in either clockwise or counterclockwise direction. The bidirectional portrait pivot is the ergonomic differentiator that accommodates any cable management configuration — the monitor can be pivoted to portrait mode with cable exits pointing toward either the left or right side of the desk. 100×100mm VESA compatibility provides full monitor arm and wall mount compatibility when the stand is removed
- TÜV Rheinland Flicker-Free and Low Blue Light — Third-Party Certified Eye Protection: Independent TÜV Rheinland certification for both Flicker-Free and Low Blue Light provides the highest standard of third-party validated eye comfort assurance available for display products. TÜV certification confirms that the monitor's flicker levels and blue light emission meet TÜV Rheinland's independently verified standards — not manufacturer self-declarations but externally verified measurements. For users who game and work professionally on the XG27ACDMS across 8–12 hour daily sessions, TÜV's dual certification provides evidence-based confidence in the monitor's long-term eye safety across extended use
User Benefits
- The Fastest QD-OLED Monitor Available — 280Hz Sets the New Ceiling: The XG27ACDMS is the definitive answer for players who want the best — not the best IPS monitor, not the best OLED monitor at a previous generation's refresh rate, but the fastest QD-OLED gaming display currently available. At 280Hz with 0.03ms GTG, 1,500,000:1 contrast, and 99% DCI-P3, no currently available gaming monitor exceeds the XG27ACDMS across all three key performance dimensions simultaneously. Players who purchase the XG27ACDMS are purchasing the current absolute ceiling of what gaming display technology can deliver
- Own OLED Without Burn-In Concern — The Most Protected OLED Monitor Ever Built: The XG27ACDMS's combination of OLED Care Pro's four protection layers (Neo Proximity Sensor + Pixel Cleaning + Screen Move + Boundary Detection), custom internal heatsink for thermal management, and QD-OLED's improved organic layer longevity over previous OLED generations creates the most comprehensively burn-in-protected OLED gaming monitor ever manufactured. Users who have previously hesitated to purchase an OLED gaming monitor due to burn-in concerns can purchase the XG27ACDMS with the confidence that ASUS ROG has addressed the burn-in challenge from every available engineering angle — hardware thermal management, software protection algorithms, AI-driven detection, and continuous real-time proximity sensing
- HDR Gaming at 1,000 cd/m² With VRR Active — FreeSync Premium Pro Delivers Both: AMD FreeSync Premium Pro certification means XG27ACDMS users never choose between HDR and VRR. At 1,000 cd/m² HDR peak with OLED's absolute black, every HDR-enabled game title delivers its full intended visual impact — bright elements genuinely glow against dark backgrounds, high-contrast HDR scenes reproduce the visual dynamic range the development team created, and the OLED panel's per-pixel control ensures HDR highlights are isolated to the exact pixels that need them. All of this HDR performance is maintained while Adaptive-Sync keeps the display tear-free at any GPU framerate
- One Monitor for Every Use Case — Gaming, Streaming, and Professional Creation: The ¼" tripod socket makes the XG27ACDMS the only gaming monitor with a factory-installed streaming camera mount. The 99% DCI-P3 Delta E ≤ 2 colour accuracy with 1,000 cd/m² HDR brightness makes it a professional reference display for photo and video editing — ASUS explicitly positions the XG27ACDMS as perfect for photo and video editing. The 280Hz 0.03ms QD-OLED panel makes it the fastest competitive gaming display available. One monitor that handles the streaming setup, the creative workflow, and the competitive gaming session at the highest performance level available in each domain simultaneously
- Competitive Clarity at 280Hz — See More, React Faster: At 280Hz, the XG27ACDMS delivers game state visual information to the player's eyes at a rate that provides the minimum possible display-side reaction time lag — 3.57ms maximum frame display delay versus 16.67ms at 60Hz, 6.94ms at 144Hz, and 4.17ms at 240Hz. For the competitive FPS and battle royale player whose total system reaction time is the sum of human reaction time plus network latency plus display latency, the display latency component at 280Hz is reduced to its physical minimum for any currently available refresh rate. Every player who competes at the highest level benefits from the smallest possible display pipeline delay — the XG27ACDMS provides that minimum
- AI Tools That Adapt — Not Static Settings That Approximate: Dynamic Crosshair adapts in real time to the current background — the crosshair never disappears against a same-colour background, never becomes invisible in bright game areas. Dynamic Shadow Boost intelligently targets the specific shadow areas where enemies actually hide rather than lifting all dark tones indiscriminately — preserving the intended visual atmosphere of dark game environments while specifically enhancing the visibility that matters tactically. AI Visual continuously reads scene content and adjusts optimisation in real time rather than locking in a fixed preset at session start. These are gaming tools that respond to the game rather than requiring the game to be set up around them
- USB-C Single-Cable Laptop Connection — Video + Charge in One: Laptop and tablet users connect via a single USB-C cable and immediately get 280Hz QHD display output on the XG27ACDMS panel with simultaneous 15W device charging. For ultrabook users who want to use the XG27ACDMS as an external display for both gaming and work without carrying multiple cables, USB-C Alternate Mode consolidates both functions into the single cable already in their bag — no separate display cable, no separate charger cable required at the desk
- Eye Safety Certified for All-Day Professional Use: TÜV Rheinland's independent dual certification for Flicker-Free and Low Blue Light confirms that the XG27ACDMS is certified safe for the intensive all-day use that professional creators, streamers, and dedicated gamers subject it to. For the user who streams 8 hours, edits for 4 hours, and games for 2 hours on the same monitor in the same day — total daily exposure that demands evidence-based eye protection — TÜV certification is the independently verified assurance that the XG27ACDMS was specifically tested and confirmed safe for that usage intensity
REFUND AND EXCHANGE POLICY
To ensure that our customers are shopping with confidence, Level Up offers a full refund within 14 days of purchase date and also offers an exchange within 30 days of purchase date.
Subject to the below-listed conditions:
1. Items purchased at a reduced price during a sale or promotion period can be exchanged or refunded within 14 days of the purchase on these items.
2. The product and packaging, including labeling, must be undamaged and complete that the product can immediately be made available for resale at the full retail price along with original receipt.
Ensuring that we do care about our customers, and for the hygiene and safety of our product. Products cannot be exchanged or refunded if they are not in original condition.
iTunes, Google Play, Playstation/PSN, Xbox, Steam, Netflix and all other digital cards with instant email delivery cannot be refunded, unless there is a clear defect, we will then investigate and find the optimum solution.
If you purchase a digital card, and our fraud system signals possible fraud, we have the right to hold your digital code until further investigation. If the order is deemed as fraud, the customer holds full responsibility for refund fees.
3. A product will be refunded or exchanged only with the same amount stated on the receipt.
You guys are awesome and we are pleased to receive any feedback or complaints you might have by filling up our contact page or calling us: 66999648
Good luck and have fun in the battlefield! 🎮
1- What is your return and exchange policy?
We offer a full refund within 14 days of the purchase date and exchanges within 30 days of purchase, provided the item is in its original condition with packaging, labeling, and the original receipt.
2- Can I exchange or refund items purchased during a sale or promotion?
Yes, items purchased during a sale or promotion can be refunded or exchanged within 14 days of purchase, provided they meet the conditions stated.
3- How long do I have to return or exchange an item?
You can return or exchange an item within 14 days for a refund and within 30 days for an exchange, as long as the item is in its original condition.
4- Are digital cards eligible for a refund or exchange?
Digital cards (iTunes, Google Play, Steam, Xbox, etc.) cannot be refunded or exchanged unless there is a clear defect. In case of fraud suspicion, we may hold the digital code until an investigation is complete.
5- What should I do if I receive a defective digital card?
If you receive a defective digital card, please contact our customer support immediately, and we will investigate the issue to find the best solution.
6- How do I know if my product is eligible for a refund or exchange?
Your product is eligible for a refund or exchange if it is in its original condition, unused, with all packaging and labeling intact, and accompanied by the original receipt.
7- Can I get a refund for items purchased with a discount?
Yes, as long as the item is returned within the allowed period and is in its original condition, you can receive a refund or exchange.
8- What happens if my order is flagged as fraud by your system?
If our fraud detection system flags your order, we have the right to hold the digital code until further investigation. If the order is confirmed to be fraudulent, the customer is responsible for any associated refund fees.
9- What are your delivery options and their associated costs?
We offer FREE next-day delivery. You can also choose Same-Day Delivery for an additional fee (+1.000 KD) or Express Delivery for an additional fee (+2.900 KD), with delivery available within 180 minutes.
10- How can I contact customer support for assistance?
You can reach us via email at support@level-up.gg or call us at +965 9914 5577 for assistance.
