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About us

Where Gaming Passion Meets Premium Gear!

Marhaba! And welcome to Level-Up, your ultimate gaming destination in the heart of Kuwait!🚀(^L^)

Already on board with us? Brilliant! You're part of an elite crew that knows where the fun escalates. 🎮

Eager to scale new heights in gaming? You're in the right place. Level-Up isn't just a name; it's a promise that with each visit, your gaming experience will soar to new levels.

LEVEL UP IS A PART OF ROYAL INTERNATIONAL LNC Established in 1995, we've grown from a passionate local store to a leading gaming powerhouse. With six premium showrooms under our wing and a presence in over 50 other gaming havens, we're the beacon for gamers across Kuwait.

Our home base stands proudly in Kuwait, but our digital doors are open worldwide with shipping that brings the thrill right to your doorstep. Easy, fast, and reliable, just how gaming should be!

Our Pillars 🏰

  • Shop

    From the latest consoles to the most sought-after games, our shelves are stocked with over 100 brands. We're your treasure trove of gaming glory, ready to equip you with the best gear in town.

  • Service Care

    Purchased a device from us? Rest easy knowing we've got your back. Our top-tier Maintenance Service Care ensures your gaming never stops. If your gear needs a tune-up, we're here with the tools and talent to keep you in the game.

  • Know / Learn

    Ignite your knowledge with our curated content designed to keep you ahead of the game. Learn the tricks, tips, and tactics that'll make you not just a player, but a connoisseur of the gaming world.

Ready to press start on an epic adventure? Level-Up awaits 🕹️

Level-Up isn't just a stop; it's a journey. A journey where every step is an ascent, every purchase an upgrade, and every interaction a leap towards gaming nirvana.

Join us, and let's hit the next level together! (^L^)

Questions, high-fives, or just in the mood to chat games? Reach out to us at, and let the games begin!

Contact Information

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services through social and and media outlets.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We also use device and personal information for remarketing and retargeting our products and services.

Additionally, we use tools such as Lucky Orange and Hot Jar to track heatmap and user activity to better enhance the customer experience and understand where there might be place for improvement in our website and services.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. We also use Facebook's Pixel Tracking to remarket to potential or existing customers of store.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by:


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at